Dedicated 24/7 support for your guests
Guest communication takes time — and slow responses affect your search ranking. We handle every message on your behalf, around the clock, so you're never pulled into a guest conversation and your listing never suffers for a late reply.
Swift response to guests' inquiries
Airbnb marks slow responses as delayed — which directly lowers your listing's visibility in search results. Our team responds to 90% of guest messages within one hour, around the clock, so your ranking stays strong and guests never wait.
24/7 guest communication support
Guests can contact our team any time via email or direct message. Every enquiry, complaint or request is handled promptly — without you being copied in, called, or asked to intervene.
See what your property could earn with Staymo.
— see what your property could earn ↓
Better communication. Better reviews. Better ranking.
Strong guest communication is directly linked to review scores — and review scores drive search visibility. Our team is trained to respond promptly, professionally and warmly, maintaining the standard that keeps your ratings high and your calendar full.
Our team communicates in multiple languages
London attracts guests from across the world. Our team handles enquiries and guest communication in multiple languages — so international guests are looked after properly and bookings from overseas are never lost to a language barrier.
Built on performance.
Proven by results.
Full property management services
One experienced team handles every part of your property's operation — so nothing falls through the gaps and you never have to coordinate anything yourself.
Tips for effective guest communication
Managing guest queries
Managing guest queries is crucial for hosting a short-term rental property. However, addressing multiple questions or providing extensive support can be time-consuming. Here are some tips on how you can communicate with your guests more efficiently…
Create a house manual that answers FAQ
An easy way to reduce the number of repetitive questions from guests is to create a house manual. This would ideally include information such as house rules, wifi name and password, instructions on how to utilise appliances (eg. washing machine, dishwasher, etc.), a list of useful telephone numbers (eg. pharmacist, takeaway restaurant, etc.) or a list of supermarkets and shops nearby. The more information you provide to your guests, the less likely they will need to contact you for additional details.
Send automated messages
Staying in touch with your guests helps to give a good impression and increases the likelihood of your guests leaving a positive review. If you're short on time or frequently find yourself sending similar responses, consider using Airbnb's 'scheduled messages tool' to send automated messages. This feature enables you to create message templates and automatically send them based on guest actions like booking, check-in, or check-out. You can even use it to send helpful messages during their stay or provide information about local attractions and amenities.
Partner with us
Delegate the responsibility of guest communication to us and enjoy a stress-free property rental experience. Our team is available 24/7 to handle inquiries, manage bookings, and vet guests, allowing you to relax knowing everything is being taken care of.
Ready to get started?
Get a free estimate and then schedule a call with our team for the next steps.