Your property is covered
for every platform

Standard home insurance doesn't cover short-let activity. We ensure the right protection is in place before your first guest arrives — across every platform you list on, not just Airbnb.

2,000+

Properties managed

85.3 %

Avg. occupancy rate

Up to

40%

Revenue uplift

£70M+

Earned for owners

AirCover protects every Airbnb booking as standard

When you list on Airbnb, AirCover for Hosts provides up to £3M in damage protection and liability cover — automatically, at no extra cost. Staymo manages all documentation, evidence gathering and claim submission on your behalf if anything goes wrong.

Protection across every platform you list on.

AirCover applies to Airbnb bookings. For other platforms, we advise on and coordinate appropriate short-let insurance — so your property is covered regardless of where a booking originates.

See what your property could earn with Staymo.

London homeowners earn up to 40% more with Staymo
— see what your property could earn ↓

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We handle claims. You stay out of it.

If a guest causes damage, our team manages the entire process — photographic evidence, platform reporting and claim submission. You're informed throughout but never required to chase, negotiate or deal with platforms directly.

Built on performance.
Proven by results.

Ten years of London
expertise

A decade managing London short and mid-term lets — through regulation changes, market shifts and everything in between. We know this market from the inside.

Smart systems, better
results

Dynamic pricing, real-time calendar management and live performance reporting — technology that works quietly in the background so your property always earns at its potential.

Rated excellent

Over 2,500 verified reviews from London property owners and guests around world.. The people whose properties and income we're responsible for every day.

What to do when a
guest damages your
Airbnb

Affects your property's condition but doesn't require immediate action — a faulty TV, a minor appliance issue, cosmetic wear. Logged, scheduled and resolved at the next available slot.

Collect Evidence

Our team photographs and documents any damage immediately after checkout — timestamped, detailed and ready for submission.

Escalate Unresolved Cases

If a guest refuses to pay, we escalate your claim through Airbnb's resolution process — with all evidence prepared and submitted on your behalf.

File an AirCover Claim

Claims must be filed within 14 days of checkout. We manage this entirely — documentation, submission and follow-up until resolution.

Involve Airbnb support

If AirCover doesn't resolve it, we escalate to Airbnb Support directly. You're kept informed throughout without having to manage a single conversation yourself.

How we keep your property
safe between every stay.

Screen your guests

Every guest is ID-verified and cross-referenced before a booking is confirmed. Incomplete profiles and suspicious patterns are flagged and declined before anyone arrives.

Remove valuable items

Personal valuables, sentimental items and irreplaceable objects should be removed before your first booking. We advise on this during onboarding — it's a simple step that significantly reduces risk.

Keep an inventory

A detailed inventory protects you if anything goes missing. Our team helps document your property's contents at the start — and flags discrepancies after any stay where something doesn't look right.

Insure your property across every platform

AirCover covers Airbnb bookings. For Booking.com, VRBO and direct stays, a specialist short-let policy ensures nothing falls through the gaps. We advise on suitable cover during onboarding.

Full property management services

One experienced team handles every part of your property's operation — so nothing falls through the gaps and you never have to coordinate anything yourself.